The short version: try it free first. If a paid plan isn't right for you, tell us in the first 14 days and we'll refund you in full.
Free trial and free plan
The free trial and the free plan don't need a card, so there's nothing to refund. When your trial ends you simply move to the free plan. Nothing is charged unless you choose a paid plan.
Pro (monthly)
Cancel any time. You keep access until the end of the month you've paid for, and you won't be charged again.
14-day money-back guarantee: if you're not happy, ask within 14 days of your first payment and we'll refund it in full.
After that, we don't refund partial months. But if something went wrong on our side, like the course being down or a billing mistake, tell us and we'll make it right.
Pro (yearly)
30-day money-back guarantee: ask within 30 days of paying and we'll refund it in full.
After 30 days you can cancel renewal any time and keep access until the end of your year. We don't refund the unused part of a year, except where the law requires it.
Team plans
Team plans are set up with an agreement or invoice. If that agreement says something different, it wins. Otherwise, the same money-back windows apply to your first payment. Adding seats partway through is charged for the rest of the period. Removing seats takes effect at your next renewal.
Coaching
You can reschedule a coaching session with at least 24 hours' notice.
Prepaid sessions you haven't used can be refunded within 60 days of purchase.
Sessions that have already happened can't be refunded. If a session didn't go well, tell us and we'll find a fix.
Custom builds
Custom websites, apps and automations built by the Austin Visuals team are covered by the quote or contract for that project, not this policy.
How to ask for a refund
Contact us (see below) from the email on your account and say which plan you want refunded. Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank.
Charges you don't recognize
Please contact us before disputing a charge with your bank. We can usually sort it out quickly.
Questions? Use the 💬 Feedback button inside the course, or reach Austin Visuals through the contact form at austinvisuals.com.